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What is Klarna? Frequently Asked Questions

Thursday 23rd October 2020

By: Union Mart

What is Klarna?

Klarna is taking the online shopping world by storm. Klarna offers direct payments, pay later options and instalment plans, in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

so, what is Klarna? Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.

Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

What are my payment options with Klarna?

You can pay in three instalments, or you can buy now and pay later. In terms of pay in three, payment will automatically be collected from the card details you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

Alternatively, if you select the Buy now Pay Later option, you will pay nothing for 30 days. The full amount owed will then be taken by Klarna. Again, you can monitor your payment schedule in the Klarna app.

What is Klarna Pay later in 3 interest-free instalments?

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Union Mart. Instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ​Klarna app​.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18, and the minimum product spend is £50. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered this service by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before, doesn’t mean it will be offered for every order. In turn, if it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna, you’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you.

All communications will be sent to your email address. It’s very important that you give us the correct details, otherwise, you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Union Mart run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. This payment option is automatically generated by algorithms that are dependent upon a number of factors.

These include address details, cardholder details, amount of order, the online store, previous order history and item availability.

What happens if I cancel or return my order?

As soon as Union Mart have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Union Mart. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Have you received my payment?

Klarna will notify you via email and push notifications from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing.

If a payment has been collected, but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at ​www.klarna.com/uk​.

What happens to my statement, when I’ve returned the goods?

Once Union Mart has received the return and you have received confirmation of this, an updated statement will be sent to you by Klarna.

With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I’ve received a statement, but I’ve not yet received my goods.

In the unlikely event that your goods have not been received, please call Union Mart to check on your order and delivery status.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

You can log in the Klarna app or at​ www.klarna.com/uk​, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit the Klarna app or ​Klarna’s Customer Service page​ for a full list of FAQ’s, live chat and telephone options.

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