When Will My Order Be Dispatched?

If you order before 1:30pm, your order will be dispatched the same working day! If you order after this time, your order will be dispatched the next working day.

What Days & Times Are You Open?

We Are Open Monday to Saturday.

We stand behind the quality of our machines and offer warranties to back this. Please check the individual listing for more information.

  • Monday: 08:30 – 17:00
  • Tuesday: 08:30 – 17:00
  • Wednesday: 08:30 – 17:00
  • Thursday: 08:30 – 17:00
  • Friday: 08:30 – 16:30
  • Saturday: 08:30 – 11:30
  • Sunday: Closed

I Have a Problem With My Order!

Please get in contact with us, so we can help!

If you have a technical query or a problem with your delivery, please either contact us with your order details via email at [email protected] or phone us at 02380 642 687.

I Don't Know Which Machine To Order?

Don’t worry about it!

Just get in contact with one of our helpful customer service team, who will guide you through buying the perfect machine. Email us at [email protected] or phone us at 02380 642 687.

How Long Will It Take To Receive My Order?

Our machines are sent next day to the UK via APC or UK Mail. For accessories and parts, they can take 1-3 days via Royal Mail and Hermes tracked.

International postage can take 3-7 working days to Europe and 1-2 weeks for the rest of the world. Please get in contact for exact times to your country.

Do You Ship Internationally?

Yes we ship internationally!

There will be a shipping price calculated at checkout for your desired country, based on the weight of your order.

Do You Offer Warranties?

WARRANTY

Union Mart offers a warranty on all products used for private household use from the date of purchase. The use of products for commercial purposes “non private use” qualifies the purchaser to a 3 month warranty period.

Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster or other external causes or to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by person’s not authorised by Union Mart to provide service (not including standard periodic maintenance). The warranty is considered void if periodic maintenance has not been undertaken by a professional as per the manufacturer’s guidelines. An invoice to verify said service may be required.

Consumable components (and accessories) such as chains, carry bags, batteries, spark plugs, hoses, grinding discs, belts, cables, wheels, blades, brushes, pads, nets etc. are not covered once used or for damage caused by general wear and tear.
Until the nature of any fault is determined, the resolution Union Mart can offer may vary. To assist with a quick resolution, photos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer or where necessary, the item may need to be returned for repair of the fault/issue. All Union Mart warranties are provided under a “return to base” warranty. All transportation costs are the responsibility of the client however Union Mart undertake to seek the cheapest courier for the return to the client.
Once the fault/issue is clarified, Union Mart may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Our goods come with guarantees that cannot be excluded under UK Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you wish to claim under the warranty on your item, please follow the process outlined in the “Return” section.

Can I Track My Item?

Yes, you can for most of our machines!

Our vinyl and accessories that go via Royal Mail, unfortunately, won’t have tracking. You can find your tracking information on your dispatch notification email.

Can I Collect My Item From You Directly?

Yes, you can come and visit us!

You can order from us online and choose to pick up from the store at checkout.

Unit 4 Mauretania Rd, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YS.